ih999 Terms and Conditions
— Full Details

1.1 Eligibility Requirements

To use ih999's services, you must meet the following conditions:

• You must be at least 21 years of age (for those aged 21 and above only).
• You must be the owner of a valid and active account.
• You are using this platform voluntarily and at your own responsibility.
• You do not reside in an area where online gaming is completely prohibited.

1.2 Language and Interpretation

These terms and conditions are written in Bengali and the Bengali version is the original and authoritative one. In the event of any dispute, the interpretation of the ih999 authority shall be considered final. If you have any difficulty understanding these terms, please contact our support team.

1.3 Scope of Services

ih999 provides the following services:

• Online slot games and casino games
• Sports betting (cricket, football, kabaddi, and various other sports)
• Fishing games and arcade games
• Live casino table games
• Various types of bonuses and promotional offers

ih999 reserves the right to change, limit, or discontinue the scope of services at any time without prior notice.

2.1 Account Creation Rules

When opening an account at ih999, you must provide accurate and complete information. If false information is provided, the account may be suspended or cancelled at any time.

• Each individual may create only one account.
• Creating multiple accounts with a single mobile number or device is strictly prohibited.
• It is your responsibility to keep your account information up to date at all times.
• The account may not be transferred or sold to any third party.

2.2 Password and Security

The security of your account is entirely your own responsibility. Keep your login details confidential and do not share them with anyone else. If you suspect any unauthorised access, notify our support team immediately. ih999 is not responsible for any unintended access related to passwords.

2.3 Account Suspension and Closure

ih999 may temporarily suspend or permanently close your account for any of the following reasons:

• Violation of these terms and conditions
• Suspicion of fraudulent or deceptive activity
• Operating multiple accounts
• Misuse of the bonus system
• Suspicious activity related to money laundering

3.1 Deposit Rules

For depositing funds at ih999, we currently accept bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳100 (for each method).

• Use only payment accounts registered in your name.
• Depositing from third-party accounts is strictly prohibited.
• All transactions are secured by SSL encryption.
• Deposit amounts are generally added to the account instantly.

3.2 Withdrawal Rules

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 15 minutes to 2 hours.

• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawal requests may be on hold until identity verification is complete.
• Winnings from bonuses must meet the wagering requirements before withdrawal.
• If fraud is suspected, a withdrawal may remain under investigation.

4.1 Welcome Bonus

New members at ih999 will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example: depositing ৳1,000 will earn a ৳1,000 bonus, bringing the total balance to ৳2,000. Or depositing ৳18,000 will earn a maximum bonus of ৳8,000, bringing the total balance to ৳26,000.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25x, calculated only on the bonus amount (not on the deposit amount).

Example: ৳1,000 bonus × 25 = a total of ৳25,000 in bets must be placed to fulfil the wagering requirement. Winnings from the bonus cannot be withdrawn before the wagering requirement is met.

4.3 General Bonus Usage Terms

• Each user may claim each bonus offer only once.
• It may not be possible to have multiple bonuses active at the same time — see the specific promotion's terms.
• If evidence of bonus abuse is found, the bonus and associated winnings may be cancelled.
• ih999 reserves the right to modify or cancel any bonus offer at any time.
• The terms of bonus offers are given in detail on each promotion's page.

5.1 VIP Tiers

There are four VIP tiers at ih999. Weekly cashback benefits are available at each tier:

• Bronze: up to 0.2% cashback per week
• Silver: up to 0.4% cashback per week
• Gold: up to 0.6% cashback per week
• Platinum: up to 0.8% cashback per week

5.2 VIP Benefit Terms

VIP tier benefits are calculated on a weekly basis. Cashback amounts are credited directly to your account. ih999 reserves the right to change the terms of the VIP program at any time. VIP benefits are non-transferable.

6.1 Prohibited Activities

The following activities are strictly prohibited on the ih999 platform:

• Fraud, deception, or dishonest conduct towards other players
• Attempting to manipulate games using software or bots
• Collecting bonuses through multiple accounts
• Intentionally exploiting system errors to gain unfair advantages
• Harassment of or disrespectful behaviour towards other users
• Money laundering or illegal financial activities

6.2 Fair Play Policy

ih999 is committed to ensuring a fair and balanced gaming environment for all players. All our games are verified and operated in accordance with fair play principles. If any suspicious activity is detected, we reserve the right to investigate and take appropriate action.

6.3 Technical Errors

If a technical error occurs in a game for any reason, ih999 reserves the right to void the relevant round or transaction. Any winnings received without authorisation due to an error will be considered void.

7.1 Responsible Gaming Commitment

ih999 believes that gaming should be a form of entertainment. We advise all our members to play responsibly. Set your own budget and stick to it. If you feel that gaming is having a negative effect on your daily life, please seek help.

7.2 Self-Exclusion and Limit Setting

Any member may set deposit, wagering, or loss limits on their own account. If needed, contact our support team for temporary or permanent self-exclusion. For more details on responsible gaming, see our Responsible Gaming page.

8.1 Data Collection and Use

ih999 collects your personal information solely for the purposes of providing services, verifying identity, and preventing fraud. Your information is not sold to any third party. For more details, read our Privacy Policy.

8.2 SSL Security

All transactions and personal data are protected by SSL encryption technology. We are committed to keeping your information safe as a secure and reliable platform.

9.1 Service Interruptions

The service may be temporarily unavailable due to technical issues, maintenance work, or other reasons. ih999 will not be liable for any losses in such situations. We always strive to restore service as quickly as possible.

9.2 Third-Party Game Providers

The games available on ih999 are supplied by various third-party game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, JILI, and PG Soft. The relevant provider is responsible for technical issues with these games. ih999 bears limited liability for such issues.

10.1 How to Submit a Complaint

In the event of any complaint or dispute, please contact our customer service team first. We provide support 24/7 via live chat and email — in both Bengali and English. Support email: [email protected]

10.2 Dispute Resolution Process

ih999 strives to resolve all disputes as quickly and fairly as possible. During an investigation, the relevant account may be temporarily restricted. The final decision will be made at the discretion of ih999 and will be considered binding.

10.3 Changes to Terms

ih999 may change these terms and conditions at any time. The revised terms will take effect from the date they are published. You are advised to check this page regularly. Continued use of the platform after any changes will be taken as your acceptance of the new terms.