ih999's Responsible Gaming Guide
Enjoy the fun, stay within your limits — tools and tips for a safe and balanced gaming experience at ih999.
Safe Gaming Is Our Priority
ih999 believes that online gaming is a form of entertainment — not a source of income. The safety and mental well-being of every member who plays on our platform is of the utmost importance to us. That is why we always encourage responsible gaming and provide the necessary tools and support.
When gambling goes beyond entertainment and begins to affect other areas of life negatively, the problem is no longer just financial — it becomes mental and personal as well. ih999 wants you to play with awareness and to seek help without hesitation if you need it.
Keep in mind: Gaming is a form of entertainment. Only bet what you can afford to lose. Never play with borrowed money or funds needed for household expenses.
Age Verification & 21+ Policy
To open an account at ih999 and take part in any game or bet, you must be at least 21 years old. This is not just a platform rule — it is an ethical obligation to protect minors.
During account verification, we may ask for identification to confirm your age. If there is any suspicion that a minor is using an account, that account will be suspended immediately.
For persons aged 21 and above only. Allowing any minor or underage person to play at ih999 is strictly prohibited. Keep your login details away from family members.
Our Protection Tools
ih999 provides these tools to help you stay in control of your gaming.
Deposit Limit
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, reducing it takes effect immediately, while increasing it requires a 24-hour waiting period.
Time-Out Feature
Need a temporary break? Use the time-out feature to temporarily suspend your account for anywhere from 24 hours up to 6 weeks. Once the break ends, your account will be reactivated automatically.
Self-Exclusion
If you feel that gaming is causing problems in your life, you can use self-exclusion to close your account for an extended period. Choose a duration from 6 months to 5 years — during this time, your account cannot be reopened under any circumstances.
Bet Limit Setting
Decide in advance how much you will bet in a single session or over a set period of time. Knowing your limits and sticking to them is the foundation of responsible gaming.
24/7 Support Team
ih999's support team is available around the clock in both Bengali and English. For any responsible gaming matter, you can reach us via live chat or email: [email protected]
Reality Check
To help you avoid uninterrupted gaming sessions, ih999 sends pop-up notifications at set intervals to remind you how long you have been playing. These pause moments help you make informed decisions.
Signs of Problem Gambling
If you notice any of the following signs in yourself or someone you know, it is time to seek help:
- Repeatedly trying to win back lost money
- Lying to family or friends about gaming
- Neglecting work, studies, or family responsibilities
- Borrowing money or breaking savings to fund gambling
- Feeling restless or irritable when unable to play
- Gradually increasing the amount you bet
- Multiple failed attempts to stop gaming
What to Do to Get Help
Acknowledging the problem is the first step toward a solution. Follow the steps below:
- 1 Contact ih999 via live chat or email and request self-exclusion or a time-out.
- 2 Set a deposit limit on your account — it takes effect immediately.
- 3 Talk with a family member or trusted friend and seek emotional support.
- 4 If needed, seek professional counselling — it is not a sign of weakness, it is a courageous decision.
- 5 Even after recovery, stay alert and keep gaming within the bounds of entertainment.
Core Principles of Responsible Gaming
Following a few simple guidelines while playing at ih999 keeps gaming enjoyable at all times and reduces the risk of harm.
What to Do
- Set a budget in advance
- Set a time limit before you start playing
- Accept the possibility of losing
- Play for entertainment
- Take regular breaks
- Seek help if you have any doubts
What Not to Do
- Never gamble with borrowed money
- Do not chase your losses
- Do not play while under the influence of alcohol or substances
- Do not treat gaming as a way to earn income
- Do not play while hiding it from your family
- Do not allow minors to use your account
Deposit & Withdrawal Limits
The minimum deposit amount at ih999 is ৳100 (for each method) and the minimum withdrawal amount is ৳1,000. These limits support mindful and controlled gaming.
Deposits and withdrawals can be made via bKash, Nagad, Rocket, and Upay. Withdrawals are generally processed within 15 minutes to 2 hours. Never deposit beyond your means — the deposit limit feature is your best tool in this regard.
ih999 follows SSL encryption and fair play policies. Your financial information is fully protected. If you notice any unusual transaction or suspicious activity, notify support immediately.
Learn About Bonuses & Wagering
ih999's welcome bonus is a 100% bonus on your first deposit, up to ৳8,000, with a wagering requirement of 25x the bonus amount. For example: if you receive a ৳1,000 bonus, you must place a total of ৳25,000 in bets before withdrawing the bonus funds.
Always read the terms and conditions before accepting a bonus. A bonus is a supplement to your own funds — not a reason to go beyond your budget. Responsible gaming means using bonuses within your limits as well.
Frequently Asked Questions
Need Help? We're here.
For any questions about responsible gaming, contact ih999 support or visit our pages.